Exchange eligibility, non-returnable pieces, and damaged-order assistance.
EXCHANGE WINDOW
If you receive an item that does not fit or wish to exchange it for another available size, you may request an exchange within 7 days of receiving your order.
Customers are responsible for all return shipping costs.
TO BE ELIGIBLE
The item must be unworn, unwashed, and unused.
It must remain in its original condition with all tags attached.
It must be returned in its original packaging.
NOT ELIGIBLE
Made-to-Order garments.
Bespoke or custom-made pieces.
Items worn, altered, washed, or damaged after delivery.
All custom orders are considered final.
DAMAGED OR INCORRECT ORDERS
Contact us within 48 hours of delivery and include clear photographs of the item and packaging. Once verified, we will replace the item at no additional cost.